At Svarnim, we take quality very seriously. Our oils are pressed fresh in small batches and handled with care from seed to bottle. If you are not satisfied with your purchase, we want to make it right — fairly and promptly.
1. Eligible Refund Cases
We offer a full or partial refund in the following situations:
- Wrong product delivered: You received an oil variety or size different from what you ordered.
- Damaged packaging: The bottle arrived broken, leaking, or with a compromised seal.
- Quality concern: The oil has an off-smell, unusual colour, or appears adulterated — we'll investigate and replace.
- Duplicate payment: You were charged more than once for the same order.
- Order not delivered: You did not receive your order and it's been more than 5 business days.
Our quality guarantee: Every batch is personally checked by Rohit & Madhuri before it leaves the store. If something isn't right, we will make it right — no questions asked.
2. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Change of mind after the order has been fulfilled or dispatched.
- Natural variation in colour, aroma, or viscosity between batches (this is expected in wood-pressed oils).
- Products purchased during a discount or promotional sale, unless damaged.
- Opened bottles returned after more than 7 days without a valid quality concern.
- Damage caused by improper storage at your end (e.g., exposure to sunlight or heat).
3. How to Request a Refund
Raising a refund request is simple:
- Contact us within 48 hours of receiving the order.
- WhatsApp us on 98902 40514 or email undristore@svarnimroots.com.
- Share a short description of the issue and a photo of the product/packaging if possible.
- We'll review and respond within 1 business day.
- Approved refunds or replacements are processed within 3–5 business days.
4. Refund Timeline
- UPI / Wallet (GPay, PhonePe): Refund within 2–3 business days.
- Credit / Debit Card: Refund within 5–7 business days (depends on your bank).
- Cash (in-store): Refund issued immediately at the store on return of the product.
5. Order Cancellation
- Before pressing/dispatch: Orders cancelled before we begin pressing can be cancelled with a full refund.
- After dispatch: Cancellation is not possible once the order has been dispatched. You may raise a return request upon delivery if needed.
- In-store purchases: Cannot be cancelled once payment is collected — exchange or refund applies per the quality policy above.
To cancel, contact us via WhatsApp as early as possible — we'll do our best to accommodate.
6. Exchange Policy
If you'd prefer an exchange over a refund, we're happy to arrange it:
- Exchanges are accepted within 7 days of purchase for eligible cases.
- The product must be in its original packaging with at least 90% of the oil remaining.
- Exchange can be done directly at our Undri store or arranged by courier (courier charges apply).
Last updated: June 2026. This policy applies to all purchases from Svarnim Wood Pressed Oils, Undri, Pune.
